Thanks for reaching out to us. Kindly click images of the condition you received the parcel in and email us with all the details to
helpdesk@funusual.store. Also let us know if there are any missing items, etc. and we will investigate the situation. However, please note that we use our own courier service and a few locally and internationally recognized courier companies and we ensure safe delivery at all times. We are sorry for the bad experience with us. Kindly email us all information and we will look into this ASAP!